FixAutoParts Shipping & Delivery Policy
Speedy, insured auto parts dispatch from our Grogan / Kirinyaga Road Automotive Depot, Nairobi
1Nairobi Same-Day Express Motorcycle Dispatch
For mechanics, workshops, and car owners within Nairobi County and surrounding metropolitan zones (Westlands, Industrial Area, Karen, Kilimani, Eastleigh, Kasarani, South C, Ruiru, Kiambu Road, Ngong Road):
Orders placed and authorized via M-Pesa before 4:00 PM Monday through Saturday are immediately picked, bench-tested, and handed over to our dedicated motorcycle riders for delivery within 1 to 3 hours.
2Upcountry Delivery (All 47 Counties in Kenya)
FixAutoParts ships daily to all major towns across Kenya, including Mombasa, Kisumu, Nakuru, Eldoret, Thika, Nyeri, Meru, Kitale, Machakos, Malindi, Kakamega, and Garissa:
- Overnight Courier Services: Dispatched via Wells Fargo, G4S, SpeedAF, or DHL. Delivered to your doorstep or local branch within 24 hours.
- Parcel Bus / Shuttle Services: For heavy body panels, engines, and gearboxes (Modern Coast, EasyCoach, Tahmeed, Guardian, 2NK). Arrives next morning at your town parcel office.
- Waybill Tracking: Once dispatched, our team sends your waybill number and parcel collection details via SMS and WhatsApp.
3Self-Pickup at Kirinyaga Road Hub
Prefer to inspect your parts in person before taking them to the garage? You can collect your order directly from our Kirinyaga Road / Grogan Hub with zero shipping charge:
Operating Hours: Monday – Saturday: 7:30 AM – 6:00 PM | Sunday: Closed
4Packaging & Transit Damage Insurance
Delicate lighting assemblies (headlamps, sequential LEDs) and cooling radiators are packed with reinforced corner protectors, bubble-wrap cushioning, and rigid corrugated cartons. In the rare event of transit damage, notify us within 24 hours on WhatsApp (0701669707) with a photo for instant, hassle-free replacement.
Need Immediate Tracking on Your Package?
Chat with our logistics coordinator on WhatsApp for live rider updates.